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Information – a successful task, like a user login or an email being received by the participant.Failure to respond would be logged as a change in status, sending an alert that galvanises action to fix it.Įvents belong to one of three categories: An event management tool would confirm this by monitoring the switch by sending ‘pings’ to it. Passive monitoring tools – detect and correlate alerts from CIs.įor example, say a switch on a network needs to remain ‘on’.Active monitoring tools – poll key configuration items’ status and availability.There are two types of these tools available: Monitoring tools, or CIs (configuration items), send notifications about events. But it’s only considered an exception if it went wrong and requires immediate action. It’s worth knowing about because it means action can be taken if needed. Exception events are considered significant because they require a response to rectify them.įor example, a server moving from online to idle could be an event. Thousands or even millions of ‘events’ happen across an IT infrastructure every day, and only a few are exceptional.Īn event is any change of configuration item (CI) from one state to another within an IT service. Doing this lets normal operations continue while also detecting ‘exception conditions’ or ‘exceptional events’.Īn exceptional event is when something goes wrong, like a server outage.
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Thorough event management makes IT systems more proactive and holistic.Įvent management is monitoring the events that occur through changes and improvements in IT infrastructure. All events need to be swiftly identified, monitored and rectified if necessary. But in ITIL, you don’t just monitor the events that go wrong or create problems. When any change to an IT system happens, events will happen.